Terms of Service

Effective Date: April 10, 2026  |  Last Updated: April 10, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzas-via313.rest (the "Website") and all related food ordering services, features, content, and functionality offered through the Website (collectively, the "Services").

By visiting, browsing, registering for an account, placing an order, or otherwise using our Website or Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, customers, and others who access or use the Services.

If you are using our Services on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case the terms "you" and "your" shall refer to such entity.

You must be at least eighteen (18) years of age to use our Services. By using the Website, you represent and warrant that you are at least 18 years old and legally capable of entering into a binding contract under applicable United States law.

2. Description of Services

Via 313 is a food service business operating in the United States. Through our Website at pizzas-via313.rest, we offer the following services to our customers:

• Online Food Ordering: Customers may browse our menu, select food and beverage items, customize their orders, and submit orders for pickup or delivery through our Website.
• Menu Information: We provide detailed descriptions, pricing, allergen information (where available), and nutritional information regarding our food and beverage offerings.
• Account Management: Registered users may create and manage personal accounts, view order history, save preferences, and manage payment information.
• Promotional Offers: We may occasionally offer discounts, promotional codes, loyalty rewards, or special deals through the Website or via email communications.
• Customer Support: We provide customer support services via email and other channels to assist users with their orders, inquiries, complaints, or feedback.
• Catering and Group Orders: Where available, we offer catering services and the ability to place large-volume orders for events, parties, and corporate occasions.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Our food offerings may vary by location and time. Menu items, prices, availability, and hours of operation are subject to change without prior notice. Images displayed on the Website are for illustrative purposes only and may not exactly represent the final product delivered or prepared.

3. User Accounts and Registration

Certain features of our Website may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your password and account credentials;
• Accept all responsibility for all activities that occur under your account, whether or not authorized by you;
• Notify us immediately at [email protected] if you suspect unauthorized use of your account or any other security breach.

We reserve the right to suspend or terminate your account at our sole discretion, without prior notice, if we believe you have violated these Terms or engaged in fraudulent, abusive, or otherwise inappropriate conduct. You are responsible for all charges and fees incurred through your account, including unauthorized charges resulting from your failure to protect your login credentials.

4. User Obligations and Prohibited Activities

As a condition of your use of our Website and Services, you agree to comply with all applicable federal, state, and local laws, rules, and regulations. You further agree that you will not engage in any of the following prohibited activities:

4.1 General Prohibitions

• Using the Website for any unlawful purpose or in violation of any applicable law or regulation;
• Engaging in any fraudulent activity, including submitting false or misleading orders, providing incorrect personal information, or using stolen payment credentials;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Harassing, threatening, intimidating, or abusing any employee, contractor, or representative of Via 313;
• Posting, transmitting, or distributing any content that is defamatory, obscene, offensive, hateful, or otherwise objectionable;
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein;
• Attempting to gain unauthorized access to the Website, its servers, or any databases connected thereto.

4.2 Technical Prohibitions

• Using any automated software, bots, scrapers, crawlers, or other unauthorized means to access, collect, or extract data from the Website;
• Attempting to reverse engineer, decompile, disassemble, or otherwise discover the source code of any software used in connection with the Website;
• Transmitting any viruses, malware, ransomware, spyware, or other malicious code that could damage or compromise the Website or users' devices;
• Attempting to probe, scan, or test the vulnerability of the Website or any related networks or systems;
• Using the Website in any manner that could damage, disable, overburden, or impair its proper functioning.

4.3 Commercial Prohibitions

• Reselling, redistributing, or commercially exploiting any content, products, or services obtained through the Website without our express written consent;
• Using our Website to advertise or promote competing businesses or services;
• Abusing promotional codes, loyalty programs, or discount offers through the creation of multiple accounts or other deceptive means.

We reserve the right to investigate and take appropriate legal or administrative action against anyone who violates these prohibitions, including reporting such activity to law enforcement authorities and seeking damages to the fullest extent permitted by law.

5. Intellectual Property Rights

All content available on or through the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, digital downloads, data compilations, software, menus, branding materials, and the overall look and feel of the Website (collectively, "Content"), is the exclusive property of Via 313 or its licensors and is protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

The Via 313 name, logo, and all related marks, trade names, and slogans are trademarks or registered trademarks of Via 313 in the United States and other jurisdictions. You may not use any of our trademarks, trade names, or logos without our prior written permission. Unauthorized use of our intellectual property may give rise to a claim for damages and/or criminal liability.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for your personal, non-commercial use. You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Content on our Website, except as expressly permitted by these Terms or with our prior written consent.

If you provide us with any feedback, reviews, suggestions, or other communications regarding the Website or Services ("Feedback"), you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, distribute, and otherwise exploit such Feedback for any purpose, without compensation or attribution to you.

6. Payment Terms

When you place an order through our Website, you agree to pay the total amount displayed at checkout, which includes the price of the food items selected, applicable taxes, delivery fees (if any), and any other applicable charges.

6.1 Payment Methods

We accept various payment methods as displayed on our Website at the time of checkout, which may include major credit and debit cards, digital wallets, and other approved payment processors. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate.

6.2 Pricing and Taxes

All prices are displayed in United States Dollars (USD). Prices are subject to change without notice. Applicable sales taxes will be calculated based on your delivery or pickup location and added to your order total at checkout in accordance with applicable state and local tax laws.

6.3 Refunds and Cancellations

Once an order has been confirmed and preparation has begun, cancellations may not be possible. If you have concerns about your order, including issues related to food quality, incorrect items, or missing items, please contact us promptly at [email protected]. Refunds and credits will be evaluated on a case-by-case basis at our sole discretion in accordance with applicable consumer protection laws, including those enforced by the Federal Trade Commission (FTC) under the FTC Act.

6.4 Promotional Codes and Discounts

Promotional codes, discount offers, and loyalty rewards are subject to individual terms and conditions and may not be combined unless expressly stated. We reserve the right to revoke or modify promotions at any time. Promotional codes have no cash value and may not be resold or transferred.

6.5 Fraudulent Transactions

We reserve the right to cancel or refuse any order that we believe, in our sole discretion, involves a fraudulent transaction, stolen payment credentials, or any activity that violates these Terms or applicable law. We may report suspected fraud to appropriate law enforcement authorities.

7. Food Safety, Allergen, and Dietary Information

While we make every reasonable effort to provide accurate information about our food products, including ingredients and potential allergens, we cannot guarantee that any of our products are completely free from any particular allergen or ingredient. Our food is prepared in kitchens where allergens including, but not limited to, gluten, dairy, eggs, nuts, soy, shellfish, and wheat may be present.

If you have a food allergy, intolerance, or dietary restriction, we strongly recommend that you contact us directly at [email protected] before placing an order to discuss your specific needs. Via 313 shall not be liable for any adverse reaction or health consequence arising from the consumption of our food products by individuals with food allergies or dietary restrictions who have not disclosed such information to us prior to ordering.

Caloric and nutritional information provided on the Website is approximate and based on standard recipes. Actual values may vary depending on ingredient availability, preparation methods, portion sizes, and regional differences.

8. Third-Party Services and Links

Our Website may contain links to third-party websites, applications, or services, including third-party delivery platforms and payment processors, that are not owned or controlled by Via 313. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of service of any third-party websites or services. We strongly advise you to review the terms and privacy policies of any third-party sites you visit.

Our inclusion of any link does not imply endorsement, sponsorship, or affiliation with the linked website or its content. We shall not be liable for any loss or damage arising from your use of any third-party website or service.

9. Disclaimer of Warranties

To the fullest extent permitted by applicable law, Via 313 expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade.

Specifically, but without limitation, Via 313 makes no warranty that:

• The Website will be available, uninterrupted, timely, secure, or error-free at all times;
• The results obtained from using the Website will be accurate, reliable, or meet your expectations;
• Any errors or defects in the Website will be corrected;
• The Website or the servers that make it available are free of viruses or other harmful components;
• Food items displayed on the Website will exactly match the food products delivered or prepared.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Via 313, its officers, directors, employees, agents, partners, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, loss of revenue, loss of data, loss of goodwill, service interruption, computer damage or system failure, or the cost of substitute services, arising out of or in connection with these Terms or your use of the Website or Services, even if Via 313 has been advised of the possibility of such damages.

In no event shall Via 313's total cumulative liability to you for all claims arising out of or related to these Terms or your use of the Website or Services exceed the greater of: (a) the total amount paid by you to Via 313 in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred United States dollars ($100.00).

The limitations set forth in this section shall apply regardless of the form of the action, whether based in contract, tort (including negligence), strict liability, or any other legal or equitable theory, even if the limited remedies provided herein fail of their essential purpose.

Some states do not allow the limitation or exclusion of certain types of damages. In such states, Via 313's liability shall be limited to the maximum extent permitted by applicable state law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Via 313 and its affiliates, subsidiaries, officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law, regulation, or ordinance;
• Your use or misuse of the Website or Services;
• Your placement of any order, including any claims related to food safety, allergens, or product quality;
• Your infringement of any intellectual property or other rights of any person or entity;
• Your violation of any rights of a third party, including privacy rights;
• Any content or information you submit, post, or transmit through the Website;
• Any fraudulent activity or misrepresentation you engage in.

Via 313 reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You shall not settle any claim without Via 313's prior written consent. This indemnification obligation shall survive the termination of these Terms and your use of the Website.

12. Governing Law and Jurisdiction

These Terms and any disputes arising out of or related to them or the Website shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Via 313 is registered and operates, without regard to its conflict of law principles.

Subject to the dispute resolution provisions set forth in Section 13 below, you consent to the exclusive jurisdiction of the state and federal courts located in the applicable state of Via 313's primary place of business for the resolution of any disputes that are not subject to arbitration. You hereby waive any objection to the laying of venue in such courts and any claim that such courts are an inconvenient forum.

Our Services are intended for use within the United States. We make no representation that the Website or Services are appropriate or available for use in locations outside the United States. If you access the Website from outside the United States, you do so at your own initiative and are responsible for compliance with all applicable local laws.

These Terms shall be interpreted in accordance with applicable federal law, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), as well as the consumer protection and commerce laws of the applicable state. For users in California, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) may apply to the collection and use of your personal information, as further described in our Privacy Policy.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to contact Via 313 at [email protected] and attempt to resolve any dispute, claim, or controversy informally. You and Via 313 shall negotiate in good faith for a period of at least thirty (30) days from the date of notification before either party may initiate arbitration or other formal proceedings. This informal resolution requirement shall apply to all disputes except those involving intellectual property rights or emergency injunctive relief.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or our Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in English and shall take place in the United States in a location determined by the AAA rules.

The arbitrator shall have the authority to award any remedy that would be available in a court of law. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. You and Via 313 agree that any arbitration shall be conducted on an individual basis only and not as a class, collective, or representative action.

13.3 Class Action Waiver

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration. Additionally, claims that could be brought in a small claims court of competent jurisdiction may be brought in such court rather than through arbitration.

13.5 Time Limitation on Claims

Any claim or cause of action arising out of or related to your use of the Website or these Terms must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred, notwithstanding any statute of limitations to the contrary. This limitation does not apply to residents of states where such a limitation is prohibited by applicable law.

14. Term and Termination

These Terms are effective as of the date you first access or use the Website and will remain in effect until terminated in accordance with the provisions of this Section.

You may terminate your use of the Website and Services at any time by ceasing to use the Website and, if applicable, by deleting your account. To request account deletion, please contact us at [email protected].

Via 313 reserves the right, in its sole discretion, to suspend or terminate your access to the Website and Services, in whole or in part, at any time and for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Fraudulent, abusive, or illegal conduct;
• At the request of law enforcement or other governmental authorities;
• Unexpected technical issues or problems;
• Extended periods of account inactivity;
• Our decision to discontinue the Website or Services.

Upon termination of your access, your right to use the Website and Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimer of warranties, limitation of liability, indemnification, and dispute resolution provisions.

15. Changes to Terms of Service

Via 313 reserves the right to modify, amend, or update these Terms at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In some cases, we may also provide additional notice, such as posting a notice on our Website homepage or sending you an email notification, particularly if the changes are material.

Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of and agreement to the updated Terms. If you do not agree to the revised Terms, you must immediately cease using our Website and Services.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check this page regularly for any changes.

16. Severability

If any provision or portion of these Terms is found to be unlawful, void, invalid, or unenforceable by a court or arbitrator of competent jurisdiction under any applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, the provision shall be deemed severed from these Terms. The invalidity or unenforceability of any particular provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The failure of Via 313 to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any right or provision shall only be effective if given in writing and signed by a duly authorized representative of Via 313. No waiver of any breach shall be deemed a waiver of any subsequent breach of the same or any other provision.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Via 313 on the Website, constitute the entire agreement between you and Via 313 with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between the parties relating to such subject matter.

These Terms do not create any partnership, joint venture, agency, employment, or franchise relationship between you and Via 313. You may not assign your rights or obligations under these Terms to any third party without our prior written consent. Via 313 may freely assign its rights and obligations under these Terms without restriction.

18. Force Majeure

Via 313 shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, war, terrorism, labor disputes, power outages, internet disruptions, fire, flood, or any other force majeure event. In such circumstances, our obligations shall be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume normal operations as soon as practicable.

19. Electronic Communications

By using our Website or Services, you consent to receive electronic communications from Via 313, including order confirmations, receipts, promotional materials, account updates, and other notices. You agree that any notices, agreements, disclosures, or other communications we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

If you wish to opt out of receiving promotional email communications from us, you may do so by following the unsubscribe instructions contained in any promotional email or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional emails related to your orders or account.

20. California Consumer Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion of your personal information, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rights. For more information about your California privacy rights, please review our Privacy Policy or contact us at [email protected].

Under California Civil Code Section 1789.3, California users of electronic commercial services are entitled to the following consumer rights notice: If you have a question or complaint regarding the Website, please contact us at the information provided in the Contact Information section below. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

21. Accessibility

Via 313 is committed to making our Website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience any difficulty accessing or using any portion of our Website, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

22. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, our Services, or any other matter, please do not hesitate to contact us using the information below:

We aim to respond to all inquiries within five (5) business days. For urgent matters related to food safety or order issues, we recommend contacting us by email with "URGENT" in the subject line to ensure prompt attention.